A recall of 67,146 Mitsubishi Outlander and Outlander PHEV vehicles for rearview camera images that may not display.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2025-2026 Outlander and 2026 Outlander PHEV vehicles. Due to improper software programming, the Alliance In-Vehicle Infotainment (A-IVI) system may fail to display the rearview camera image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Affected VINs should be searchable now at the NHTSA website.
Here is the relevant information from the NHTSA Recall notice:
NHTSA ID Number: 26V549
Manufacturer: Mitsubishi Motors North America, Inc.
Components: BACK OVER PREVENTION
Potential Number of Units Affected: 67,146
Estimated percentage with defect: 1%
Descriptive Information
Manufacturing records were utilized to determine vehicles potentially produced with suspect second-generation Alliance In-Vehicle Infotainment (A-IVI).
Description of defect or noncompliance:
Due to improper software programming, the Alliance In-Vehicle Infotainment (A-IVI) system may fail to boot, freeze, restart unexpectedly, display a black screen, or the screen may scroll unintentionally. If any of these conditions occur during a backing event, the rearview camera image may be lost, which may fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Description of the safety risk, including crash, fire, death, injury:
The loss of rearview image during a backing event could increase the risk of a crash or an injury to a person behind the vehicle.
Description of the cause:
Improperly designed software in the A-IVI system could result in unintended system behavior.
Identification of any warning that can occur:
N/A
Chronology
In October 2025, Mitsubishi Motors Corporation (MMC) received a field report from Canada indicating that the A-IVI touch screen intermittently became unresponsive. This was the first reported case involving the subject condition in the North American market, and MMC initiated an investigation.
In November 2025, while awaiting the return of the replaced A-IVI unit associated with the first field report, MMC received additional field reports from Canada involving A-IVI screen freezing and loss of responsiveness. MMC continued investigating the cause of the reported conditions.
From December 2025 – May 2026, MMC analyzed the returned A-IVI unit and associated system logs. During this period, MMC also received an additional field report from Canada involving unintended screen scrolling. MMC’s investigation identified potential software programming issues within the A-IVI system that could lead to the reported conditions.
From May to early August 2026, MMC continued its investigation of the reported issues to assess the potential for field occurrence of the subject condition in the U.S. and other markets and to determine whether the reported conditions were isolated incidents or could occur under normal operating conditions.
On August 18, 2026, MMC determined that a potential non-compliance could not be ruled out, that a field action was necessary, and advised MMNA to conduct a non-compliance recall.
From June 2025 to the present day, MMC and MMNA have received 39 warranty claims and 1 field report in the United States involving symptoms similar to the subject condition, including failure to boot, freezing, unexpected restart, black screen, and unintended screen scrolling. This field report in June 2025 involved potential blank screen and A-IVI reboot, but MMC and MMNA were unable to retrieve the log data from the vehicle identified in the report and have not been able to confirm the existence of the subject condition.
MMC and MMNA are not aware of any reports of death, injury or accident to this condition.
Remedy
Description of Remedy
Remedy Type: Software
Description of remedy program:
Owners of all affected vehicles will be notified and encouraged to bring their vehicles in to Mitsubishi dealerships to reprogram the A-IVI with countermeasure software that meets FMVSS number 111 requirements. Owners seeking reimbursement for any expenses associated with this recall will be directed in the notification letter to contact the Mitsubishi Customer Relations Department for instructions on how to apply for a refund.
How remedy component differs from recalled component:
The A-IVI will be reprogrammed with countermeasure software that meets FMVSS number 111 requirements.
Description of recall schedule:
Dealers will be notified September 9, 2026. Owners of potentially affected vehicles will begin being notified September 24, 2026.
